Policies & Transparency
Access important information regarding shipping procedures, product guarantees, ordering terms, and regulatory compliance for New Age Industrial products and services.
Ordering & Shipping Policies
Shipping & Returns
Review our shipping methods, freight policies, damaged or lost goods procedures, and return policy instructions, including Return Merchandise Authorization (RMA) requirements.
Conditions of Sale
Find detailed information on standard pricing, custom quotations, order cancellations, payment terms, and credit applications.
MAP Policy
Read our Minimum Advertised Price (MAP) policy governing published and internet advertising guidelines for authorized distributors and dealers.
Our Product Guarantees
New Age Industrial products are built to last. Review our specific warranty terms, including our Lifetime Guarantee against rust and corrosion, as well as our Lifetime, 5-Year, and 1-Year guarantees against material defects and workmanship.
Industry Standards & Compliance
NSF Certification
Discover what the NSF mark means for public health and safety, and see how it applies to our sanitary, heavy-duty commercial foodservice equipment.
Build America, Buy America Act (BABAA)
Learn about our BABAA compliance commitment, supporting federally funded infrastructure and public works projects with our domestic manufacturing capabilities.
Corporate & Legal Policies
Privacy Policy
Understand how we collect, use, and protect your personal and professional information across our digital platforms.
Cookie Policy
Learn how we use cookies and similar technologies to optimize your browsing experience, and find out how to manage your preferences.
Transparency in Coverage
Access the machine-readable files (MRFs) containing health plan coverage and cost-sharing data as required by federal regulations.
Have Questions?
Our customer service and engineering teams are ready to help. Contact us for more information about any of our policies, products, or customization options.