Frequently Asked Questions

We are happy to customize any of our items to fit your exact needs. To begin the customization process, fill out our online form and hit submit. This will send your request to our design/engineering team so they can contact you and begin working on your request.

There is a bar code on the label that New Age Industrial places on all products before we ship them out (see the example label below). The number above the bar code is our model number. We can also search for the model number by using the 12-digit UPC code, which is located below the bar code on the product label. If there is no longer a label on the product, feel free to e-mail a picture of the item to sales@newageindustrial.com and our customer service team will advise you on the correct model number.

We have an extensive product list and not all products are listed on our website. You can currently search for items on our site using the model number or name. If you can’t find the item you are looking for, please reach out to our factory at 800-255-0104 . You can also fill out a custom request form if you are looking for a more specialized item.

Yes. Replacement casters can be ordered for New Age Industrial products. To determine which type of replacement casters are needed, you will first need to locate the model number. Once you have located the model number, you can check the spec sheet to choose the correct casters or contact our factory at 1.800.255.0104. Our customer service team is always happy to assist you in providing the correct caster model number needed. Remember, some items have locking casters and those without brakes, so be sure to replace the correct ones.

It’s easy to locate a rep for New Age Industrial products. Simply visit https://www.newageindustrial.com/resource/find-a-rep and select your industry and location.

Our products that require assembly are shipped with instructions. We also offer assembly instructions and how-to videos for many of our products. These are available on the resources sections of our website for Foodservice and Material Handling. If there is a specific product you want information on, feel free to email us at sales@newageindustrial.com or call our factory at 1.800.255.0104 and we will be happy to assist you.

To retain the original appearance of all types of aluminum finishes, it’s important to keep the finish clean and free of any dirt accumulation. For periodic routine cleaning, we recommend following our cleaning instructions located on our website at https://newageindustrial.b-cdn.net/pdf/instructions/cleaning_instructions.pdf .

Yes. Aluminum gets stronger, the colder it gets. Also, its ductility and toughness can even improve at low temperatures.

New Age Industrial builds products for a huge variety of industries. These include foodservice, supermarket, beverage, brewing, business & industry, K-12 schools, colleges & universities, correctional facilities, convenience stores, healthcare, material handling, order fulfillment, meat processing, growing, storage, security and more.

Our current list of our policies for shipping and returns, our guarantee, NSF, and conditions are all located on our website at https://www.newageindustrial.com/company/policies/ .

The weight capacity of our bun pan racks is figured using the type of casters and number of runners. Our in-house team of product engineers will calculate the overall weight capacity for you by emailing us at sales@newageindustrial.com .

Some of our items are shipped fully assembled and others are shipped knocked down. Also, some products ship assembled except for casters to be assembled upon receipt of your order. For shipping details on a specific item, please e-mail us at sales@newageindustrial.com .

Our customer service hours are Monday through Friday 8:00-5:00 CST. Order status requests can be submitted on our website at https://www.newageindustrial.com/contact/order-status/ . Order status requests received during these hours will receive a response within 4 business hours. For more immediate assistance with order status, please call our factory at 1.800.255.0104.

If an item is received damaged, please call our factory directly as soon as possible at 1.800.255.0104 and our customer service team will walk you through the appropriate steps to help resolve your issue.

In order to apply for credit with us, you must complete our credit application form located on our website at https://newageindustrial.b-cdn.net/pdf/forms/creditapp_newage.pdf . A copy of your company’s Resale Certificate or Sales Tax Permit must accompany this form before your account will be established and orders will be processed.

All invoices are either emailed or sent through our portal. If you cannot locate your invoice or want an update on its status, please contact us directly at 800-255-0104 .

Our Minimum Advertised Price (MAP) Policy is available on our website at https://www.newageindustrial.com/company/policies/map/ and outlines our public price advertising guidelines for all distributors, dealers, and resellers.

If you would like a downloadable PDF copy of the policy, visit the MAP Policy item in our Resources section at https://www.newageindustrial.com/resource/minimum-advertised-price-map-policy/.

Our Minimum Advertised Price (MAP) Policy establishes guidelines for public price advertising across our entire product line. It is designed to protect dealer profitability, preserve brand equity, and foster a fair, competitive marketplace across all commercial sales channels.

No reseller, dealer, or distributor may publicly publish or advertise New Age Industrial products at a discount greater than 50% off the current official New Age Industrial list price.

Yes. The MAP Policy applies uniformly across all distribution channels. This includes traditional brick-and-mortar dealers, commercial catalog/street sales representatives, and online e-commerce distributors. It governs all public, published, and broadcast advertising regardless of medium.

Yes. Utilizing New Age Industrial product images, proprietary CAD drawings, design features, or equipment descriptions to publicly advertise a product below the 50% discount threshold—regardless of whether our brand name or standard model numbers are visible—is a direct MAP violation. The policy governs the public advertising of the equipment itself across all channels.

No. Awarded GSA Schedule pricing published on official government portals like GSA Advantage is exempt from commercial MAP enforcement. GSA contract pricing represents legally binding ceiling prices established under Federal Acquisition Regulations (FAR) for authorized government procurement. However, standard MAP guidelines still apply if those contract prices are publicly advertised on open, commercial e-commerce websites.

Advertised Price (Covered by MAP): Any price publicly visible on open web pages, search engine results, digital ad banners, social media, broadcast email newsletters, direct mailers, printed catalog flyers, or trade show displays before a customer initiates a private quote or adds an item to their shopping cart.

Selling Price (Exempt from MAP): The actual final price charged to the customer during direct 1-on-1 negotiations, custom written proposals, phone quotes, or inside secured checkout steps.

No. MAP governs publicly advertised prices only. It does not dictate, cap, or restrict the final negotiated selling price. Dealers retain complete independence and total freedom to negotiate and establish any final selling price directly with their end-user customers during private sales interactions.

Yes. Individualized, non-public quotes communicated directly to a customer via phone, email, direct messaging, formal paper proposals, or in-person sales conversations are fully exempt from MAP guidelines.

Yes. Resellers may advertise general value-added incentives—such as “Free Freight,” “Free Local Delivery,” or “Free Assembly”—as long as the advertised price of the product itself remains at or above the MAP threshold.

For questions regarding MAP compliance, authorized listings, or pricing guidelines, please reach out to our Director of E-Commerce and Marketing, Megan Keiswetter or your New Age Industrial Regional Sales Manager.

We are always accepting applications for our production team. Current job openings and job descriptions are available on our Careers page online at https://www.newageindustrial.com/company/careers/ .

Yes. You can apply online at https://www.newageindustrial.com/company/careers/apply-now/ or stop by our office to fill out a paper application.

New Age Industrial offers a fantastic benefits package that includes competitive health and dental insurance, profit sharing, life insurance, 401K retirement with employer contribution, paid time off, paid holidays, and supplemental insurance.

The New Age Industrial profit-sharing plan rewards our employees with a share in the company’s quarterly and annual earnings.

New Age Industrial is located in Norton, KS. We manufacture our products inside of our 300,000 square foot facility. We take great pride in developing our products from billet to box, and about 90% of our parts and accessories are purchased from other American manufacturers.

The raw aluminum billet we utilize are a solid, cylindrical shape and weigh 60 pounds apiece. This billet is extruded into different shapes. We process over 4,000,000 pounds of primary aluminum billet each year.

We extrude, cut, fabricate, weld, and package every product under one roof, right here in Norton, Kansas. A gas-fired furnace pre-heats the 60-pound aluminum billet to 800 degrees Fahrenheit. Then, the billet is heated to 1100 degrees Fahrenheit and pushed through an extrusion press. Shapes are formed using hollow and solid dies. Extruding is one of our greatest manufacturing advantages. It gives us control over product design, material size, shape, and quantity.

Extrusion dies are thick, circular disks that come in a variety of shapes. Heated aluminum billet is pressed through the dies to mold desired shapes and sizes. We have over 1,000 hollow and solid dies in stock.